1. Service Conditions

By using the Holiday Lydian platform, you agree to these terms. Our travel booking services (hotels, tours, transfers, car rental and related products) and AI-powered trip planning are governed by these terms.

2. User Obligations

• Provide accurate and up-to-date information
• Comply with platform rules and guidelines
• Fulfil payment obligations in a timely manner
• Treat other users with respect
• Comply with all applicable laws and regulations

3. Booking and Cancellation Policy

Bookings are confirmed via a confirmation email. Cancellation conditions vary depending on the product or service type. Special cancellation terms apply for Premium members.

4. Payment and Billing

• All prices are displayed in the applicable local currency
• Card payments are processed securely by our PCI-DSS compliant payment provider (Stripe)
• For supplier-fulfilled bookings, the applicable rate and cancellation terms are shown before you pay
• Your booking is confirmed only after successful payment authorisation

5. AI Trip Planning

Our AI trip-planning suggestions are provided for guidance only and may contain inaccuracies. Prices, availability and details are not guaranteed until confirmed at booking. Always verify critical information (visa, opening hours, prices) before you travel.

6. Limitation of Liability

AILYDIAN Holiday is not liable for errors by third-party service providers or for circumstances beyond our control, such as natural disasters. Travel insurance is strongly recommended.

7. Intellectual Property

All content on the platform, including software, text, design and AI models, is the intellectual property of Holiday Lydian or its licensors and is protected accordingly.

8. Dispute Resolution

We first seek resolution through our customer support team. For unresolved disputes, the courts of the relevant jurisdiction shall have authority.