Cancellation & Refund Policy
Flexible cancellation options and transparent refund terms — we've got you covered
Free Cancellation
Free cancellation right within 24 hours
Fast Refunds
Refund processed within 5-10 business days
24/7 Support
Help throughout your cancellation process
Hotel Bookings
Free Cancellation
- •Cancellations made within 24 hours of booking are completely free
- •Full refund for cancellations made 7 or more days before check-in
- •Free cancellation within the specified window for flexible rate options
Partial Refund
- •3–7 days before check-in: 50% refund
- •1–3 days before check-in: 25% refund
- •Cancellation fees may vary from hotel to hotel
Non-Refundable Cases
- •Cancellations made less than 24 hours before check-in or later
- •Non-refundable rate options
- •No-show guests who do not arrive during the reservation period
Flight Tickets
Cancellations made within 24 hours of booking are free of charge
15 or more days before departure: 80% of the ticket price refunded
7–15 days before departure: 50% of the ticket price refunded
Within 7 days of departure: Only airline taxes are refunded
Discounted and promotional tickets may have different terms
Tours & Activities
Full refund for cancellations made 48 or more hours before the tour date
50% refund for cancellations between 24 and 48 hours before the tour
No refund for cancellations within 24 hours or for no-shows
Different terms may apply for private tours and group bookings
Refund Process
How to Request a Refund
- 1Submit your cancellation request from the Booking Management page
- 2You will receive the cancellation confirmation by email
- 3The refund amount will be reflected in your account within 5-10 business days
- 4You can track your refund status from the Booking Management page
Important Note:
Refund timelines may vary depending on your bank. For credit card refunds, the processing time may extend by 1–2 months depending on the statement closing date.
Special Circumstances
Natural Disaster & Epidemic
A flexible cancellation policy applies in the event of a natural disaster, epidemic, or travel restrictions. Full refund or date rescheduling options are offered.
Health Issues
Special consideration is given for health issues documented with a medical report. The refund process is initiated upon submission of the required documents.
Provider-Initiated Cancellation
Full refunds are guaranteed for cancellations initiated by the hotel, airline, or tour operator. Alternative options or compensation packages may be offered.
Need Help With Your Cancellation?
Our customer support team is at your service 24/7
Last updated: 26 December 2025 | This policy is subject to change without prior notice.